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Operational Services

Did you know that our experts can keep your network at maximum efficiency 24 hours a day, 365 days a year?

ITS Managed Services

In today’s technically challenging and budget-driven environment, delivering traffic network services to the public presents a number of challenges. The Operational Services team is made up of over 120 specialists whose capabilities are aligned to the needs of delivering and operating a modern intelligent traffic network.

The aim of the team is to improve service efficiency and develop, deliver and support existing and new service areas by increasing the use of digital and automated methods and artificial intelligence. Through bespoke Managed Services contracts, the team can provide operational support for tasks from:

  • Fault investigation and management
  • System operation
  • Traffic network operation
  • Asset management
  • Strategic control
  • Traffic engineering

Service Operation Centre

365 days a year.

We suppport and operate traffic networks 24 hours a day, 7 days a week and every day of the year.

Project delivery

We deliver in excess of 750 traffic engineering and consultancy projects each year.

Congestion Charging and LEZ

We operate the world’s largest Congestion Charging and Low Emission Zone (LEZ)

Technical Training

We provide over 100 specialist training courses.

Hosted Traffic Systems

We support a range of hosted traffic systems with 99%+ availability and thousands of connected devices.

Technical and Product Support

We provide real-time technical and product support for our engineers and customers